crisis

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on this page: videos, recommended listening related: communication flickr: [|crisis] storify: [|is mexico dangerous?] editing: [|Crisis]


 * Crisis** = Critical event or point of decision which if not handled in a timely and appropriate and manner, may turn into a disaster.

https://www.facebook.com/safetycheck/?crisis_id=1486949971388511

Essay by Ron Mader
Individuals and businesses may know how to promote themselves when the times are good, but many are unprepared to share information when things change.

When a crisis affects a particular place, it is rarely presented in a way that provides updated information for visitors. Many tourism businesses, not to mention regional and national ministries, are reluctant to announce problems. Scaremongering media kicks in and things go from bad to worse.

The consequence for not engaging the public in dialogue during times of crisis diminishes the level of trust for official sources. Said one colleague about a state tourism website that was not updated, "if they are not telling the truth about this, how can I trust anything they say?"

A vicious cycle ensues. Tourism officials deny that visitors are interested in social, natural and political realities. Visitors as well as migrants use official sources less and less.

Adding to the vulnerability is the ability for bad news to go viral through the internet and social networking sites including Facebook and YouTube.

At the diplomatic level governments are quick to alert citizens to possible problems, but they usually lag in letting travelers know when conditions improve. One question locals ask is why the travel alerts, warnings and advisories remain in effect so long and why their voices are rarely heard.

I worked in Oaxaca during the 2006 protests and the aftermath. At the beginning the sentiment that the conflict was 'business as usual' and would be resolved quickly. Violence escalated and it was truly difficult to figure out what to tell readers. For me the questions were very simple: would I recommend family members to visit this place? Early on, yes. Later on, no and then again yes. But my views rarely jived with local promotion or foreign advisories. In 2007 Oaxaca was truly safe but woefully undervisited.

As a writer and publisher, it was a challenge to figure out how to collaborate with tourism officials, providers and other media. Travelers - our readers - deserve reliable information and this experience taught me that we still have a long way to go when it comes to communication during times of crisis.

Headlines
http://www.independent.co.uk/travel/news-and-advice/london-attack-tourist-safety-is-it-safe-to-travel-to-cities-attacked-by-terrorists-a7646661.html http://www.takepart.com/feature/2016/12/09/terrorism-and-tourism https://blog.ap.org/behind-the-news/ap-photographer-i-composed-myself-enough-to-shoot-pictures [] [|state-department-apologizes-for-tweeting-bizarre-overseas-travel-warning.html] [|13 months: how long it will take Paris to recover - Telegraph] [|The vacation photos no one wanted: Travelers take to social media as they brace for Hurricane Patricia - LA Times] [|Disaster Tourism Sites] [|Skyful of Lies and Black Swans: The new tyranny of shifting information power in crises] [|This was the US travel warning issued to Americans in Europe during World War II]

rss
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Slideshare
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Examples
http://theblueyonder.com/blog/nepal-earthquake-relief-what-you-can-do ||
 * **Year** || **Country** || **Crisis** || **Hashtags** || **How did tourism react?** || **How did the government react?** || **Resources** ||
 * 2017 ||  ||   ||   ||   ||   ||   ||
 * 2017 || USA || Hurricane Harvey ||  ||   ||   ||   ||
 * 2016 || Ecuador || Earthquake ||  ||   ||   ||   ||
 * 2016 || Belgium ||  ||   ||   ||   ||   ||
 * 2015 || France || Shootings ||  ||   ||   ||   ||
 * 2015 || nepal || Earthquake || #NepalEarthquake ||  ||   || #NepalEarthQuake
 * 2014 || Thailand || Coup ||  ||   ||   ||   ||
 * 2013 || Turkey || Protests ||  ||   ||   ||   ||
 * 2013 || USA || Cruise Ship Mishap ||  ||   ||   || [] ||
 * 2012 || USA || Hurricane Sandy ||  ||   ||   ||   ||
 * 2011 || England, London || Riots ||  ||   ||   ||   ||
 * 2011 || Chile || Protests ||  ||   ||   ||   ||
 * 2011 || Japan || Earthquake, Tsunami ||  ||   ||   ||   ||
 * 2011 || New Zealand, Christchurch || Earthquake || [|#eqnz] ||  ||   ||   ||
 * 2011 || Australia, Queensland || Flood ||  ||   ||   || http://www.abc.net.au/news/2012-01-11/dissemination-of-queensland-floods-tweets/3767760

http://www.mappingonlinepublics.net/2012/01/11/cci-report-on-qldfloods-and-qpsmedia-in-the-2011-floods/ ||
 * 2011 || Egypt || Revolution ||  ||   ||   ||   ||
 * 2010 || Europe, World || ash cloud ||  ||   ||   ||   ||
 * 2010 || Haiti || Earthquake ||  ||   ||   || [|Closing the Loop — Responding to People’s #Information Needs from Crisis Response to Recovery to Development] ||
 * 2009 || Honduras || coup ||  ||   ||   ||   ||
 * 2009 || Mexico, World || flu ||  ||   ||   ||   ||
 * 2009 || Australia, Victoria || Forest fires ||  ||   ||   ||   ||
 * 2007 || Fiji || coup ||  ||   ||   ||   ||
 * 2006 || Mexico, Oaxaca || political conflicts ||  ||   ||   ||   ||
 * 2005 || Mexico, Yucatan || Hurricane ||  ||   ||   ||   ||
 * 2005 || USA || Hurricane Katrina ||  ||   ||   ||   ||
 * 2005 || England || metro attacks ||  ||   ||   || http://gizmodo.com/the-haunting-weather-statement-that-saved-lives-during-1727426963 ||
 * 2004 || Ecuador || political conflicts ||  ||   ||   ||   ||
 * 2004 || Asia || tsunamis ||  ||   ||   ||   ||
 * 2003 ||  ||   ||   ||   ||   ||   ||
 * 2002 ||  ||   ||   ||   ||   ||   ||
 * 2001 || USA || Terrorist attacks ||  ||   ||   ||   ||

Quotes
Tell the truth. Tell it quickly. Tell as much as you can. People crave a genuine, human voice in times of crisis. - Dan Gilmour, cited in [|Blogging a crisis]

The Queensland floods were a great example of the benefits of the social web, and it was a really great test case for us all to look at and say, wow, that is something that has worked really effectively in Queensland. And I think also that really within different social networks, social communities, there are accepted norms of behaviour as well. So it's not necessarily that agencies have to get in and control what's going on, because quite often if you actually step back a little bit things will moderate and people will get in and moderate it itself. So I think part of the challenge for agencies is to actually step back a little bit. - Lew Short, [|Emergencies, disasters and the role of digital technology]

It's only dangerous if you're a victim. - Conversation, 2012

En crisis puede dejar cosas positivas en medio de un desastre. (In a crisis, you might find some positive things in the middle of a disaster.) - Conversation in Oaxaca, 2006

You cannot tell people you're in trouble, you've got a problem. - [|Public Interest Ad on Maori Television]

The television and radio blasted in Ritter’s living room as he sat on his sofa, listening intently and funneling updates through Twitter. He even roamed the streets, asking for first-hand reports and tweeting about evacuation sites, meeting points and places to gather supplies. But with only 350 followers, Ritter updates weren’t getting very far. That’s where Messina re-enters our story. Turns out he and Ritter were buddies from BarCamp. Messina saw his tweets and sent him a direct message at 4:02 PM: “ever heard of hashtags? You could use #sandiegofires in your tweets.” A few hours later, Ritter tweeted:
 * [|#sandiegofire] south shores, ski beach open to motor homes. fiesta island is open to first 500 livestock that come in.
 * — Nate Ritter (@nateritter) [|October 22, 2007]

Soon enough, many other users started tweeting “#sandiegofire” and tracking it for crucial updates (“[|tracking]” was a short lived featured that served a purpose similar to the hashtag). The hashtag had finally proved its usefulness in a moment of dire need and across a large audience. - [|How The Hashtag Became A Worldwide Phenomenon] [|@Youshaei]

Headlines
http://outbounding.org/discussion/view/when-do-you-tell-people-not-to-go

2013 Headlines
http://thisisreno.com/2013/10/dangerous-nevada-silver-state-victimized-bad-journalism

2011 UK Riots
http://www.guardian.co.uk/business/2011/aug/09/london-riots-uk-tourism http://www.theatlantic.com/business/archive/2011/08/anarchy-and-austerity-why-london-wont-be-the-last-city-to-burn/243435 http://www.etoa.org/news/2011/08/09/etoa-statement-on-riots-in-london http://www.etoa.org/news/2011/08/15/london-riots-'no-worse-for-tourism-than-a-sick-dog

Editing
[|Defending the tourists] [|Reality Tourism in Oaxaca] [|Stones in the road] [|Security]

Wiki
Toward Effective Communication in Responsible Travel and Ecotourism

Travel Warnings
[|U.S. Travel Warnings] - [] [|Canada Travel Warnings] [|Australia - Travel Advisories] [|New Zealand - Safe Travel] [|UK Travel Advice] - [] [] - [|@CrisisGroup] https://travel.state.gov/content/passports/en/alertswarnings/mexico-travel-warning.html

Planeta.com https://www.planet.com/disasterdata

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Elsewhere on the Web
[|How Travel Beats the Media Fear Machine] [|blogging a crisis] [|Blogging: Consider the Conversation] [|Timeline of New Zealand Disasters - New Zealand History.Net] [|Nepal Travel Advisory] [|Slum Tourism - Foreign Policy Blog] [|Flor y Canto: Interview with Ron Mader] [|The truth behind the World Press Photo winner - Foreign Policy Blog] [|Don’t mention the “h-word”] [|Hoteliers march in with preparedness amenities - Laura Bly/USA Today] [|Mount Merapi erupts in Indonesia] [|"We Just Want To Be Tourists"] [|Gamesave] [|Crisis Commons] [] http://www.travel-lists.co.uk/blog/2013/06/27/the-lessons-of-social-media-reputation-attacks-pitchforks http://www.nvinoticias.com/nota/57046/alertan-4-paises-turistas-por-protestas-en-oaxaca

https://inciweb.nwcg.gov

Recommended Listening
[|Skyful of Lies and Black Swans: The new tyranny of shifting information power in crises] The study highlights how in a moment of major, unexpected crisis the institutions of power - whether political, governmental, military or corporate – face a new, acute vulnerability of both their influence and effectiveness. recommended reading: [|Skyful of Lies]

[|'Skyful of lies'] - Nik Gowing has carried out a study titled //'Skyful of Lies' and Black Swans// in which he investigates how changes to technology is making institutions of power, from the media to government, more vulnerable.

[|Emergencies, disasters and the role of digital technology] [|Social murders the media release]

Flickr
[|Crisis]

Flickr Groups
[|After Katrina] [|after wilma] [|disasters]

Twitter
https://twitter.com/conflicts

Wikipedia
[|Crisis] [|Certified_first_responder]

Ushahidi
Ushahidi is a free and open source project with developers hailing from Kenya, Ghana, South Africa, Malawi, Netherlands and the USA working on it. There are some significant technological challenges and we are always looking for help. The Ushahidi Platform allows anyone to gather distributed data via SMS, email or web and visualize it on a map or timeline. Our goal is to create the simplest way of aggregating information from the public for use in crisis response.

Questions
How do municipalities, states and countries respond to crisis in relation to tourism? //Where should travelers seek trusted information?// //Are there examples of collaborative work toward communicating crisis-related news for travelers?// //How reliable are travel advisories?// //What are some examples of tourism ministries advising travelers of crisis-related news?// //What is the cancellation policy of hotels, airlines and tour operators during a time of crisis?//

Videos
[|Crisis Management in Tourism]

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Artwork / Cue Yourself
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Embedded Tweets
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Recommended Tweets
Recommended Reading/Listening The new tyranny of shifting information power in crises: Skyful of Lies and Black Swan http://flic.kr/p/7AThiT

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Good Advice
During a visit, diplomatic officials advise that travelers not participate in demonstrations. Should you encounter a protest, avoid getting caught up by going in the opposite direction.

Tweets
Candid comments about Mexico Vacation Safety from Rodrigo Esponda @Responda http://www.youtube.com/watch?v=073XTgSDHio

Buzzword Bingo
Advisory - Catastrophe - Coup - Crash - **Crisis** - Crisis Mapping - Disaster - Earthquake - Emergency - Emergency Management - Evacuation - First Responder - Flood - Hashtag - Hurricane - Life Vest - Potentially - Protest - Resilience - Revolution - Security - Social Web - Verification - Warning - Worst Case Scenario